VoIP Statistics By User Base, Market Size, Region, Facts, Trends And Benefits

Introduction

VoIP Statistics: VoIP, or Voice over Internet Protocol, is a technology that allows people to make phone calls by using the Internet instead of regular phone lines. It changes voice signals into digital data that can be sent through the Internet.

This technology has become more popular for both businesses and individuals because it helps save money, especially on long-distance and international calls, compared to traditional phone systems. Even though there are some challenges, VoIP is growing because it is easy to scale, affordable, and works well with modern communication tools.

Editor’s Choice

• VoIP Statistics show that the global VoIP market will reach around USD 102 billion by 2024, increasing from USD 85 billion in 2023.
• Due to its advanced features and cost-effectiveness, the number of VoIP users worldwide will exceed 3 billion by the end of this year.
• Approximately 50% of global businesses are supposed to implement VoIP services in 2024.
• Meanwhile, companies adopting VoIP systems report cost savings of up to 75% compared to traditional phone systems, with most companies cutting international call costs by more than 90%.
• As of 2024, more than 1.2 billion users will access VoIP services via mobile apps, making up nearly 40% of the total VoIP user base.
• Similarly, around 70% of Small and medium-sized enterprises (SMEs) are increasingly adopting VoIP due to its low operational costs and scalability.
• The Asia Pacific will remain the biggest VoIP services market, with a projected revenue of USD 100 billion by 2024.
• VoIP Statistics 2024 North America is the largest VoIP market, accounting for 37.1% of the global revenue.
• Moreover, the leading VoIP providers this year include Zoom, Microsoft Teams, Cisco WebEx, and RingCentral.
• Around 55% of VoIP users cite security issues like data breaches and call interception as their primary concern.
• The rollout of 5G technology is expected to boost VoIP adoption further, enabling faster, more reliable calls with minimal latency, especially in remote and underserved areas.

Important Facts About VoIP

• The VoIP call happened in 1974, marking the start of internet-based voice communication technology.
• The first version was introduced using ARPANET, a research network created by the US military.
• VoIP calls used to include advertisements during conversations, making users listen to ads while they were talking.
• VoIP has helped more overseas call centers grow by making international communication cheaper and easier for businesses.
• Setting up a cloud VoIP phone can have zero costs, which is an affordable option for businesses.
• These systems come with security features that help protect private information and keep conversations safe from risks.
• VoIP phone systems come with security features that help protect private information and keep conversations safe from risks.
• VoIP helps screen calls by blocking spam and focusing on important ones, making it easier to manage communication.

General VoIP Statistics

• About 57% of VoIP users have reported concerns related to security vulnerabilities, such as data breaches and eavesdropping.
• To mitigate risks, 60% of VoIP providers are investing heavily in enhanced encryption and security protocols.
• The VoIP hardware market, which includes IP phones, adapters, and gateways, is projected to reach USD 15 billion by 2024.

(Source: s.financesonline.com)

• Small businesses using VoIP save 90% on international calls compared to traditional phone services.
• Furthermore, around 75% savings on operational costs, followed by 40% (savings on local call bills) and 30% (savings on phone bills).
• On average, companies save around USD 1,200 per employee annually by switching to VoIP systems.
• VoIP Statistics further state that by using VoIP, businesses can save 30% on teleconferencing costs.
• After using VoIP, companies have increased their productivity by 20%.
• The USA has 34 million VoIP users, Japan has 31 million users, and France has 22 million users.
• Around 47% of businesses are already using SMS through VoIP services.
• Around 74% of workers use a mobile application to make business calls with a VoIP service.
• On average, VoIP phone systems have three menu options.
• By 2025, AI chatbots will probably handle 95% of customer phone calls.
• VoIP providers are expected to grow quickly, with the market increasing by 10% each year from 2023 to 2032.
• The US telephone call center industry will grow to USD 21.8 billion by 2024.
• In a survey of 1,059 people, 29% of millennials and 31% of Gen Z prefer contacting brands by phone.

VoIP Market Size Statistics

(Source: enterpriseappstoday.com)

• The global VoIP services market is expected to grow to USD 102.5 billion by 2026, with an annual growth rate of 3.8%.
• It grows by an average of 3.8% every year, which leads to a big increase in its total value over time.

(Reference: headphonesaddict.com)

• A report published by Headphones Addict on VoIP Statistics shows that the mobile VoIP market will reach USD 145.8 billion by 2024, growing at a 20% CAGR annually from 2016 to 2024.
• Furthermore, the estimated future VoIP market size is 2025 (USD 95.5 billion), 2026 (USD 102.5 billion), 2027 (USD 183.7 billion), 2031 (USD 278.53 billion), and 2032 (USD 255 billion).
• About 60% of smartphone users use Google to find a business number and call it directly from their phones.
• Meanwhile, the global VoIP revenue will reach up to USD 194.5 billion by 2024.
• By 2025, international VoIP calls will take up about 50% of the market as more businesses seek global communication solutions.
• Fixed VoIP will hold nearly 55% of the market as businesses focus on improving the security of their communication systems.
• A report published by Global Market Insights shows that in 2025, the North American region will dominate the VoIP market with a share of over 40%.

US VoIP Statistics By Market Size

By Users

• As per VoIP Statistics, approximately 105 million Americans will be using VoIP services by 2024.
• From 2020 to 2024, the number of Americans using VoIP will grow at a CAGR of 8.7%.

VoIP Statistics By User Base

Global VoIP User

• By 2024, the number of VoIP users around the world is expected to reach 3.1 billion.
• This is a big jump from 2.8 billion users in 2023, showing a growth rate of about 10.7% from one year to the next.

Mobile VoIP Users

• The number of people using mobile VoIP will reach over 2.5 billion in 2024.
• More than 80% of VoIP users now use smartphones and other mobile devices to access these services.

Residential VoIP Users

• Residential VoIP users are expected to make up 38% of all users, with more than 1.17 billion people using VoIP at home.
• They are growing at a rate of 7.2% per year, mainly because international calls are cheaper, and setting up the service is simple.

Business VoIP Users

• VoIP Statistics in 2024 show that businesses represent 62% of the total VoIP users, accounting for around 1.93 billion users.
• Small and medium enterprises (SMEs) are rapidly adopting VoIP, with over 70% of businesses using it for cost-effective communication.

Regional VoIP Usage

• The Asia-Pacific region has the fastest growth in the global VoIP market, with an estimated 1.3 billion users by 2024.
• North America comes next with 830 million VoIP users, and Europe is expected to have about 590 million users in 2024.

Popularity of VoIP for Personal Use

• About 60% of personal VoIP users use it to make international calls.
• Most of these users say they save up to 90% on international calls when compared to regular phone lines.

VoIP Usage Among Call Centers

• About 75% of call centers worldwide now use VoIP, making customer service cheaper and more efficient.

Growth in Video VoIP Users

• Around 35% of VoIP users now use the platform for video calls, especially for business meetings.

Countries By Number Of Voice Over Internet Protocol (VoIP) Subscribers, 2024

VoIP Statistics By Trends And Benefits

• On average, small businesses can save 32 minutes each day by using VoIP services for their calls, making communication more efficient and faster.

(Source: enterpriseappstoday.com)

• VoIP service costs are expected to rise by just 3% by 2024, making it a small increase in price for users.

(Reference: s.financesonline.com)

• The above graph elaborates the VoIP features and benefits within small businesses are find me/follow me (77%), handling phone calls (67%), conference calling (65%), managing messages (63%), mobile IP PBX (58%) and Remote work (57%).

VoIP Providers Statistics By Market

• VoIP Statistics for 2024 show that RingCentral is the leading VoIP provider globally by market share (31.6%).

The table below shows the overall market share, user, usage, and features of all top 10 VoIP providers:

By Pricing

The table below includes all VoIP provider’s pricing analyses:

Mobile VoIP Market Statistics By Region

(Reference: financesonline.com)

• As mentioned in VoIP Statistics in 2023, the mobile VoIP market remained the largest in the Asia Pacific region, with a value of USD 49 billion.
• Similarly, during the same period, the market size of mobile VoIP in other regions was Europe (USD 39 billion), North America (USD 20 billion), Latin America (USD 9 billion), and the Middle East (USD 3.5 billion).
• On the other hand, the expected market size in 2024 is represented as Asia Pacific (USD 60 billion), Europe (USD 46.5 billion), North America (USD 23.5 billion) and Latin America (USD 11.5 billion).

VoIP Statistics By Top Benefitted Industries In 2024

Business VoIP Technologies Used By Businesses

Cloud-Based

• As per VoIP Statistics, 72% of businesses now use cloud-based VoIP systems due to their flexibility and cost-effectiveness.
• Cloud VoIP systems can reduce communication costs by up to 50% for businesses compared to traditional phone systems.
• Providers like RingCentral and 8×8 dominate the cloud VoIP market, offering scalable solutions for businesses of all sizes.

Unified Communications as a Service

• Meanwhile, 59% of companies have integrated UCaaS, which combines VoIP with video conferencing, instant messaging, and file sharing into one platform.
• UCaaS helps businesses improve team collaboration by 45% and reduces communication silos.
• Major UCaaS providers include Microsoft Teams and Zoom, which offer VoIP as part of their services.

Mobile

• In recent years, mobile VoIP solutions have been used by 47% of businesses to allow employees to make VoIP calls via their smartphones.
• Mobile VoIP is popular among remote teams, and almost 65% of remote employees use it regularly for internal communications.
• Leading mobile VoIP apps include WhatsApp Business and Skype for Business.

Hosted PBX

• VoIP Statistics also reports about 53% of businesses have switched to hosted PBX (Private Branch Exchange) systems, which offer VoIP without the need for on-premises hardware.
• Hosted PBX can reduce phone maintenance costs by 35% and offer better scalability.
• Providers such as Vonage and Nextiva offer hosted PBX services with VoIP integration.

SIP Trunking

• Meanwhile, 38% of businesses are now using SIP (Session Initiation Protocol) trunking to enable VoIP over their existing phone lines, saving an average of 30% on telecommunication expenses.
• The most used SIP trunking providers are Twilio and Cisco.

Artificial Intelligence (AI)

• 22% of businesses use AI-driven VoIP features, such as call routing, voice recognition, and automated customer service.
• AI VoIP allows businesses to reduce response times by 40% and enhances customer satisfaction.
• The top providers include Dialpad and Nextiva.

Video Conferencing

• Similarly, around 35% of businesses are currently using VoIP platforms that support video conferencing for business meetings and remote collaboration.
• Tools integrated with VoIP are helping businesses improve communication efficiency by 50%.
• Popular platforms are Zoom, Microsoft Teams, and Google Meet.

VoIP Calls Statistics By Type, 2024

As of 2024, the share of phone calls made using VoIP (Voice over Internet Protocol) across various devices is detailed below:

VoIP Website Traffic Statistics

(Source: similarweb.com)

• As of August 2024, the total number of website visits to voip-info.org had reached 99.2 thousand, securing a bounce rate of 45.14%.
• In the past three months from now, the website’s global ranking improved from 469,814 to 458,875, showing a significant rise in its position.
• VoIP Statistics further show that VoIP-info.org’s desktop traffic went down by 1.07% this month compared to the previous month.

By Country

(Reference: similarweb.com)

• VoIP Statistics 2024: The United States had 14.02% of the website’s total traffic, which has decreased by 16.52%.
• During the same duration, other countries recorded the following contribution to total traffic: Germany: 6.67% (+190.2%), the United Kingdom: 5.92% (+30.76%), Georgia: 5.6% (-6.6%), Russia: 4.42% (+3.28%).
• Other countries togetherly made up around 63.37% of visitors shared on voip-info.org.

By Traffic Source

(Reference: similarweb.com)

• VoIP Statistics 2024 also shows that organic search generated the highest traffic rate to voip-info.org, accounting for 55.64%.
• Almost 34.06% of the share comprises direct traffic searches, while 7.28% is from referrals.
• Others are followed by social media (2.43%), mail (0.11%), and display (0.45%).

Advantages And Disadvantages Of VoIP

Future Product Releases

• Microsoft Teams will launch a VoIP AI assistant in late 2024, helping remote teams automate tasks like call scheduling.
• By late 2024, Vonage will launch a platform combining VoIP, video, and messaging into one tool for business users.
• Yealink plans to launch a smart VoIP phone with AI voice commands and analytics for businesses.

VoIP Sustainable Initiative Statistics

• As of 2024, businesses using VoIP reduce energy consumption by 30% due to fewer hardware needs and cloud systems.
• Since 2020, companies using cloud-based VoIP systems have reduced e-waste by 25%.
• In 2024, businesses using VoIP cut their carbon emissions by 35% due to reduced travel and fewer meetings.
• VoIP Statistics further mentioned that about 75% of VoIP providers will use cloud infrastructures that partly or fully run on renewable energy sources.
• VoIP systems reduce paper use by 40% by turning email, fax, and voicemail into digital formats for businesses.
• Companies such as Cisco and RingCentral use recyclable materials in VoIP phones, reducing plastic waste by 10% by 2024.

Conclusion

This article, VoIP statistics, concludes that VoIP (Voice over Internet Protocol) is changing how people communicate by helping businesses save 30% to 50% on their communication costs. It offers useful features like video calls and mobile apps, which make it more flexible than traditional phones. However, VoIP needs a strong internet connection to work well and can face security problems like cyberattacks. Even with these issues, VoIP is still a top choice for companies because it can grow with the business and uses technology that is better for the environment.

Maitrayee Dey

Maitrayee, after completing her graduation in Electrical Engineering, transitioned into the world of writing following a series of technical roles. She specializes in technology and Artificial Intelligence, bringing her experience as an Academic Research Analyst and Freelance Writer, with a focus on education and healthcare under the Australian system. From an early age, writing and painting have been her passions, leading her to pursue a full-time career in writing. In addition to her professional endeavors, Maitrayee also manages a YouTube channel dedicated to cooking.

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